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Xiaoan Care
In 2022, Chint Anneng will comprehensively upgrade its household photovoltaic operation and maintenance business, launch the Xiaoan Care operation and maintenance service brand, provide smart operation and maintenance services for household power stations, and achieve value-added of household photovoltaic power stations through professional capabilities and advanced digital platforms.
Hotline: 400-107-0776 (24- hour national service hotline)
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Xiaoan Care
Seven major O&M guarantees
Xiaoan Care specializes in household power station operation and maintenance, third-party power station operation and maintenance, photovoltaic cleaning and other business work, and currently has more than 1million users. The operation and maintenance service covers 166 cities cross the country, with more than 1200 offline operation and maintenance service outlets and 3000 operation and maintenance engineers. It is equipped with intelligent service platforms such as 7*24-hour intelligent call center, Anneng butler intelligent response, customer one-click service platform.The online intelligent platform is used to monitor the power station in all directions, guarantee the service time limit, and ensure the power generation income of the company and the owner.
Operation guarantee
More than 1 million households, 20 billion asset management experience.
Service guarantee
7*24-hour service, ensure customer revenue from power generation，lower than the commitment to pay for electricity.
Personnel security
3000 professional operation and maintenance engineers with more than 3 years of experience, 100% licensed.
Intelligent Guarantee
Build a smart cloud platform for Chint Anneng, and use big data analysis to accurately locate faulty equipment.
Network security
Network coverage reached 98% and serves more than 1 million users.
Prescription guarantee
1 hour quick response, 48 hours in time to the door.
Power generation guarantee
Taking 12 months as a completion assessment cycle, the power generation is guaranteed according to the annual benchmark power generation. The insufficient part is fully made up; the excess part is all owned by the user.
Robust and reliable

National operation and maintenance service outlets

1200

Global cumulative power generation

240

Global Cumulative Development Family

1000000+
Intelligence
Building Chint Anneng Smart Cloud Platform, useing big data analysis, accurately locate faulty equipment, inspect unmanned aerial vehicles, view alarm information in real time, analyze the causes of faults, and ensure the high-quality operation status of household power stations. 7*24 hours call center online acceptance, real-time monitoring of service quality.If you encounter a problem, WeChat service numbers are online 24 hours a day, and the robot/labor double responds instantly. Drive every service link through intelligence, connect everything with service, and ensure service satisfaction.
Networking
The country has 1,200 operation and maintenance service outlets, covering 21 provinces and cities, 166 cities, 1,200 districts and counties, 7,675 villages and towns, with 98% network coverage, serving more than 1 million users, ensuring the timeliness of user service, one-hour rapid response and 48-hour on-site maintenance service.
Specialization
3,000 professional operation and maintenance engineers, more than 3 years of experience,100% licensed. online + offline professional training to improve operation and maintenance service skills.
Service qualification
Relying on the advantages of professional and efficient operation and maintenance services and intelligent energy industry chain, Xiaoan care successfully passed the 10-star certification of after-sales service perfection, engineering supervision qualification and 5-level license for power facilities based on the national standard GB/T 27922-2011.